
"O, o, o, o, o .... So this is how you do when you're at the resto? Sitting back and forth as if they were dating?" hardik Mega by crossing both arms of his hands on the chest. "Try to explain what it means!"
Clouds that feel sticky can only grimace while scratching the tip of his nose that does not itch. Fortunately, what Mega saw was only a sitting position like this. If until Mega saw when he grasped the hand of Mentari, he could be in the same spirit as his wife.
"Han, Han, calm down Han. That's not the story. You misunderstood me!"
"Halaahhhh ... Misunderstand what? Obviously with my eyes, I see you guys making out like this."
Mega linked her gaze towards Mentari. He pulled the hair of the woman who became his mortal enemy.
"Vaaahhhh..... It hurts!!" pekik Tari when her hair is grabbed by Mega.
"Feel that Tar. Do not try to be a snatch of people's husbands. You know that I'm Awan's wife?"
"Oh my God, who wants to take over Mr. Awan. We're just talking about a marketing strategy for this restaurant, ma'am."
"Halaahhhh ... I'll tell you that you're an affair with the Clouds!"
"Oh my God, if I really am the affair of Mr Awan, how could I show my affection in the open like this? Better me and Mr. Awan check-in at the hotel!"
Mampus you Meg, is it good that I'm hot? Didn't you read who you were? The actor does not know himself.
"What did you say? The more you visit Tar?"
Mega swung her hand to slap Mentari's cheek, but Clouds hurriedly held her back.
"What the fuck are you Han? Stop the. Don't be like a little gini boy. Just be careful if you dare slap Mentari!" growled the clouds while sending.
"Mas, what the fuck? You're more defending this woman?" exclaim Mentari with bulging eyes.
"Dari did nothing. You're overthinking Han!"
"Aarrrggghhhc ... You can do this...."
"Pak Awan, bu Mentari, sorry that there are customers who want to complain!"
Mega's anger paused when suddenly one of the employees who approached him. The three adults both turned towards the employee.
"Complain? Complaints about what Des?" ask Awan to one of the waitress named Desi.
"See, sir, he said he wanted to meet with his supervisor directly."
"All right then. Call Fahri," said the Cloud.
"Eittgobs ... Wait for. No need to call Fahri. Let me finish!" timpal Mega with its pretentious style. He wanted to show the Clouds that he was able to overcome all these problems.
"But Han....?"
Not yet able to continue his remarks, Mega has already breezed away to meet the customer.
****
"I want to complain, Mother! Why is it that out of the 200 boxes of chicken rice that I ordered, there are some boxes in which there is no chicken? There's only rice, sambal, but also delicious?"
At two o'clock this afternoon, the resto that belonged to Awan was startled by the presence of a mother of about forty with a face filled with dissatisfaction.
At twelve noon, Awan's resto did get a rice box order for a seminar event on campus that was not far from the restaurant. But after the event was over, the booker came to this place with a face full of dissatisfaction because there were several boxes of rice that were missed no side dishes.
Mega who feels a responsibility because this restaurant is hers, a little distrust with this mother's speech. Because it is not possible if the employees to forget to put the side dish. Moreover, complaints like this are the first to occur since this restaurant is operational.
"I think we've been very thorough to double-check the order, ma'am. So you can not blame us!," said Mega defended himself because at the time of packing earlier, he was sure if the employees were very thorough.
The mother rolled both her eyes lazily. "If I don't blame who works here, then who do I blame?"
"Yes it could have been, if only a trick was done so that Mother could get compensation from our resto?" said Mega Keukeuh did not want to be blamed and even worse thought to the customer.
"So like this yes, how this restaurant resolves complaints from customers? Don't want to be blamed and instead blame me as a customer? Not really professional!" the mother expressed her dissatisfaction.
Mega is still with pride confronting the mother. "It's up to you what mom says. For sure we don't want to be held responsible, because we've been working meticulously and it's impossible, if there are a few missed boxes not filled by chickens."
The mother tried to digest Mega's speech. Not a relief from getting a solution, but a sense of disappointment because of getting a service like this.
"I am really disappointed with how to deal with complaints from this restaurant. Really not recommended once in my opinion."
"That's your right. The words from you also have no effect on our resto!" said Mega loudly.
The cloud that heard the wife's reply was only stunned. He was surprised to see such a response from his wife.
"God, if that's how the customer can escape!" cloud Complaints.
Mentari was also just stunned to hear the words coming out of Mega's mouth. Although Mega is the owner of this restaurant, but it seems that the woman does not really understand about manners to face complaints from customers.
For Mentari acquiring a loyal customer is a difficult thing for a restaurant. Especially this time the customer who ordered orders in large quantities, so it should be, he got a satisfactory service, right? But this is exactly the opposite.
Because it was not able to stand the way Mega resolved the complaint, Mentari walked over to Mega and the customer who still looked check-in.
"I'm sorry I interrupted you for a second, Mom!"
Mega and the mother set their sights on Mentari. The sun looks calmer and exudes a more positive aura. Because this kind of thing he has faced so often.
"Mother, we have previously apologized profusely for this inconvenience. For some of the missed boxes of rice not filled with chicken, it was all a mistake from us. Maybe we are less careful. Therefore we will be responsible to solve everything" Mentari said.
"Eh, what the fuck are you Tar? If that's the way this resto can go bankrupt!" timpal Mega who disagreed with Mentari's intentions.
Mentari smiled knot. He whispered in Mega's ear. "If bu Mega still wants the image of this good resto awake, then I ask you to be quiet at this time. Let me finish it all."
Mentari looked back at the shade of this customer's face. "We'll take full responsibility ma'am."
The mother looked at Mentari's face with a difficult look. "What kind of solutions and responsibilities will Mbak offer?"
The sun looks a little smiling. "Look Mom, for the box of rice that is missed there is no side dish, we will not count. So, you only need to pay for the order of a number of boxes that have side dishes only. And to treat a little disappointment from Mother, we will give a geratis meal voucher to the participants who happened to get a rice box that has no side dishes. Hows it? Did mom approve?"
The dissatisfaction that had previously emanated from the mother's face, now turned into a clear twinkle of satisfaction after hearing the solution offered by Mentari.
"Well, that's what I expected from you. I really salute the way this Mbak heard complaints from me as a customer."
Mega was flabbergasted with both of her eyeballs buying. He did not expect that Mentari was the one who received praise from customers. He has never received such an appreciation.
"Once again in the name of the resto, we apologize for the inconvenience. For vouchers that we offer, this afternoon can be directly exchanged here specifically for seminar participants who happen to get a rice box that has no side dishes."
Mother's face looks bright. "Thank you so much for the solution. I'm completely satisfied with the way Mbak solved this problem."
The mentor can only nod while smiling. The mother then linked her gaze towards Mega.
"Mbak, I think this Mbak has a lot to learn from this Mbak. This should be how the restaurant treats its customers who are complaining!" exclaim the mother while comparing the workings of Mega with Mentari.
"Once again in the name of the resto, I apologize profusely yes ma'am."
"Yes, I'm sorry. Then excuse me!"
Mega is increasingly jolted because the customer in front of him is directly comparing how it works with Mentari who is a rival. Instead of trying to reflect on his shortcomings, Mega increasingly looked at Mentari with a cynical look. And the hatred felt by Mega against Mentari, not even trimmed down, actually even more the new shoots of hatred that grow so fertile.
"Han, come on inside! I have something to tell you!" the Cloud's increasingly surprised Mega half-dead. The reason is, the man looks like he is holding back the fire of burning anger.
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