
*When service laptop*
After I got home from work, I took the time to go to the official laptop service. Because it just so happens that the laptop brand that I have there is an official service place in Tangerang. The journey takes about 30 minutes. Only need one way by riding one angkot route. It's right on the side of the highway.
When I got there, I saw the place like an ordinary small shophouse, with a multi-storey floor. When I entered, the place was already quite crowded because it was already late afternoon and soon the shop might be closed. I took the queue number and then waited until my queue number was called.
“Quarry number.. , Please go to counter 1.” I got out of my chair when my number was called.
Not too long I waited, maybe only about 15 minutes. While waiting for my turn, as usual I only saw various kinds of news from my cellphone which fortunately was not flooded because it was being carried when the incident occurred in rented. But unfortunately, other electronic goods that are in contract no one is saved.
“There can we help sir?” Said the service officer while allowing myself to sit down.
After sitting down, I pulled out the laptop and then told the chronology of the incident “Yesterday the laptop was flooded mbak, try on service approximately can not be dibetulin.”
I saw that besides myself, there were also other customers complaining about the same thing. Unfortunately, the brand of laptop I use now does not provide insurance when exposed to flooding. Mbak service center asked for various details of the incident that happened to my laptop.
“Alright sir, wait one week yes, later here again to continue the next payment.then it will be charged cas if you do take laptop.”
“Good, mbak, thank you.”
I was initially surprised why there should be additional costs if the goods are canceled while at service. But I'll know about it in a week.
After providing contact information to the service. I went back to my contract to live my life as usual. How surprised I was, when I saw the service price that the laptop brand gave. Didn't expect the cost would be like that.
*One week later*
After waiting for a week, I finally got word from the service center for the continuation of my laptop.
[Customer Ray, please come back to the service center to do the next service process. We are waiting for your presence]
Reading the message, I immediately loosened the time to stop by the place. Because even though the place is easy to reach, still I who is basically lazy out this must prepare some preparations before heading there. Especially having to carry a bag to store this laptop later.
When I got back to the service, I opened the door and took the queue number as usual. Then when the time came, I went towards the counter to take care of the next step.
“There can we help sir?”
“This is mbak, laptop receipt last week.”
The receipt I gave to show that I did hand over the laptop at this service place. After checking the documents. The service officer returns with the data and service fees that must be paid to repair the laptop. I was surprised to hear the service charge.
"Is this really mbak?" Ask the customer service staff to be more sure
"Sir, the total cost is about…"
'jeez, that money mending to buy a new laptop' I said in my heart.
The cost of servicing is the same as buying a new laptop. I was silent for a moment to process the thing I just read. The cost I checked many times and I made sure there was no mistake when looking at the price. At this price, rather than a laptop service. I'd rather just buy a laptop.
"So how's the service guy?" Ask the service officer when he sees me speechless reading the receipt.
"Good sir. Please wait a minute."
The ma'am took care of the administrative process and then I paid some money for the cancellation. At first I why there is such a cost, it turns out that I myself have experienced it. Cancellation of service and pick up of goods.
It is very beneficial to have a business model like this. Technicians do not need betulin, just from the cancellation fee. If there are 100 customers who do it, the result is quite large. While imagining things like this, the clerk had already returned with a laptop that I had given them last week to repair.
"This is the stuff, sir. Thank you for coming here. We wait for there to come back."
'later on the laptop try to give to Mr. Dani. Who knows can be corrected.' I said in my heart while getting out of the service
I called Mr. Dani after returning to the contract. It's not good to do the phone while on the road. Mr. Dani is my colleague while working as a teacher. He also provides laptop and HP services.
"Sir Dani? Not busy anymore?
"No sir, what's wrong?"
"You want a laptop service. When do we have time?"
We followed the schedule and then met back at school. Even though I don't work there, I still play when I have time. All my friends so as not to break up stop by my place of work before her.
On the weekend, I returned home and headed to school where Mr. Dani was. Actually could have met with Mr. Dani at his home. But because the location of his residence is far from my home, it is more convenient if we gather at school only.
"Eh sir Ray, how are you? Another holiday, huh?"
"Yes sir, another holiday. That's why we play here "
"Where's the job there, sir?"
When I walked into the teacher's room, everyone who was there greeted me and asked me the latest news. I told them a few things about my work and had a little chat with them. Then, I went to where Mr. Dani was to hand over the laptop that would be fixed.
"Hello mr. Dani."
"Eh, Ray sir. Come in sir, want to snack Tah? Take it sir." Said Mr. Dani while offering me a drink.
"Sir, thank you. Here's the laptop, then check it out Dani. I guess it can be fixed no.”
Mr. Dani checked his laptop quickly and then said. "Disassembled later sir. Dry it usually. No rush, right?"
"So, just relax"
Once the laptop is done. We continued talking until I got home. I don't like to talk too long because it's going to be sausage. At least if you want to have a long conversation, it must be accompanied by adequate drinks. I don't usually talk long.
Meeting to talk also not too often. Because later can even already abis the topic of chat because it always met often. The feeling of kangen also becomes absent if you often hang out and chat continuously with the same person. What about you guys? do you like to hang out too?
*connect*